TrekkSoft is a Swiss tour operator software brand created in Interlaken — the adventure capital of Europe — with a solution built specifically for guides running action-packed outdoor experiences like rafting, skiing, climbing, ziplining, hiking, mountain biking, hang gliding, and snowshoeing.
The brand was founded over 15 years ago and has a rock-solid 4.5-star reputation across popular user review sites. If you’re comparing top tour operator software solutions, you’ll definitely see this name during your research — which is why we compiled this guide on everything you need to know about TrekkSoft and its pricing, so you can determine if it’s the right fit for your business.
Our guide covers:
TrekkSoft Pricing Breakdown
Before we get to the nitty gritty here, we need to be blunt: TrekkSoft has some of the most expensive pricing across tour operator software solutions.
Regardless of the package you choose, you’re paying a steep monthly subscription, fees for all bookings, and transaction fees. This solution doesn’t offer a great value for money, and most tour operators don’t find the hefty investment worth the cost.
Let’s take a look at their packages.
First, the entry-level package, the Starter plan, grants pretty basic feature access to make a bookable website and sell tours across OTAs. It limits you to 50 product listings, and you don’t get access to the reseller network, digital waivers, or other growth-driving features like combo packages, custom tours, advanced pricing tools, or in-depth reporting.
In this plan, you pay:
- Subscription fee: $49/month
- Online booking fee (from your website or OTAs): 3%
- Offline booking fee: $1.76
- Transaction fee: 2.5% + 29¢ (or 3% + 29¢ for operators outside of Europe)
The upgraded plan, Accelerate, is TrekkSoft’s recommended plan because it supports 80 product listings and access to their reseller network, digital waivers, and the other advanced tools we listed above.
Here, you pay:
- Subscription fee: $175/month
- Online booking fee (from your website or OTAs): 2.5%
- Offline booking fee: $1.17
- Transaction fee: 2.5% + 29¢ (or 3% + 29¢ for operators outside of Europe)
The top-tier plan, Ultimate, grants more flexibility by offering unlimited product listings, Zapier access, and the ability to integrate with outside payment processing tools like Stripe and PayPal. This plan also comes with a dedicated account manager to assist with implementation and training.
Here, you pay:
- Subscription fee: $292/month
- Online booking fee (from your website or OTAs): 2%
- Offline booking fee: 59¢
- Transaction fee: 2.5% + 29¢ (or 3% + 29¢ for operators outside of Europe). You can also integrate with Stripe or PayPal for payment processing.
TrekkSoft also offers enterprise plans but does not disclose rates for those. You must contact their team to discuss your requirements and they’ll offer a custom quote.
The other kicker here is that TrekkSoft bills annually and requires a 12-month contract for all packages, so once you’re committed, you are committed for at least one year.
TrekkSoft Product Overview
TrekkSoft offers a pretty robust toolkit to manage all areas of business operations, from bookings and sales channels to staff schedules and customer experiences. It also offers several avenues to drive business growth, including OTA integrations, a reseller network, and marketing tools to improve website SEO and manage online campaigns. Users like it because they can unify business processes instead of jumping around a dozen calendars and systems.
TrekkSoft’s solution tends to work for teams of all sizes, at all growth stages. It’s pretty easy to set up and use, and its customer support team offers some free onboarding to help you get started. The top-tier plan even comes with an account manager to help facilitate your growth in the system.
While TrekkSoft scores well for functionality, ease of use, and scalability, the main drawback is the expensive pricing that’s tough to justify. It doesn’t offer anything other tour operator software systems don’t — the toolkit is pretty standard, and customer service is on par with competitors. It’s hard to understand why TrekkSoft charges considerably more for the same offerings.
Notable TrekkSoft Features
- Custom website builder
- Online booking engine widgets
- Central booking calendar with real-time availability management
- Channel management & connections with OTAs
- Reseller network
- Product management
- Combo products
- Advanced pricing tools (like special seat pricing & private rates)
- Resource management
- Digital waivers
- Features to offer discounts & gift cards
- Payoo, TrekkSoft’s native payment processing system
- Native POS (also available on mobile)
- Integrations with Stripe & PayPal
- Google Analytics integrations
- Automated customer communications
- Reporting tools
- Mobile apps
Reviews of TrekkSoft’s Booking Platform
Positive reviews of TrekkSoft say:
- Setup and onboarding is pretty smooth, and personalised support from the TrekkSoft team helps operators get up and running fast.
- The platform offers an intuitive user experience — there isn’t a steep learning curve to get started or take full advantage of TrekkSoft’s benefits.
“TrekkSoft is very easy to use and it’s features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually.”
- It consolidates operations, so operators aren’t jumping between different tools for bookings, payments, schedules, and customer management.
- Customer support is responsive and there when you need them, operators specifically mention their helpfulness when setting up API connections or troubleshooting technical issues.
“Great software and the onboarding was very pleasant. We were using [competitor] before, but decided to switch to TrekkSoft due to the lower fees. The transfer of tours was done in just 3 weeks and the guidance has been very personal. I cannot be happier with this booking platform.”
- The platform offers more customisation than some competitors, with operators saying that they can create professional listings with detailed descriptions and media that help their tours stand out.
“The front end allows for so much more detailed information and descriptions that other platforms don’t.”
- The growth tools like OTA connections are pretty straightforward — operators can browse the available integrations, easily connect new sales channels, and begin receiving bookings from popular travel sites.
Negative feedback on TrekkSoft notes:
- The mobile booking experience is a mess, especially on iPhones. The calendar doesn’t display properly, customers can’t figure out how to book, and tons of potential reservations get abandoned.
- There are a lot of bugs, with operators reporting that the PayPal integration fails randomly, the app needs constant restarting to show accurate info, and (as mentioned above) customers regularly hit roadblocks when trying to book.
“The calendar online fits HORRIBLY on an iPhone (where most of our bookings are done), and many of our customers say they cannot book… Tons of bugs have prevented customers from booking. Guests tell us all the time they cannot book.”
- The currency conversion system creates major problems, charging customers inaccurate rates that lead to complaints about being overcharged, which reflects poorly on business.
“The checkout cart currency conversion system is a ripoff that just annoys your customers and results in lots of complaints about you overcharging them.”
- TrekkSoft support is super hit or miss — sometimes they’re responsive, other times they’re completely unhelpful. Many users say their team doesn’t have the technical know-how to solve more complex problems, and then requests are left waiting or go unresolved altogether.
- The TrekkSoft website builder is limiting, with images showing up blurry no matter what you upload, changes that don’t save properly, and customisation options that are way harder than they should be.
“Nice for uniformity of branding, but very difficult to make personal edits. Changes don’t save or update. The activities search bar is not user-friendly which is difficult for our customers as per their feedback. The website images show up blurry no matter what format or resolution.”
- Payouts only happen monthly unless you’re in the top-tier plan (and then you’re paid out weekly). Operators wish for more frequent payouts so they aren’t waiting all month to receive their earnings.
- Payment and refund issues are a nightmare, with operators waiting months for responses about cancelled bookings and struggling to process refunds through the system.
- The sales team overpromises, making the software sound more capable than it actually is. Once you’re signed up, the level of support and responsiveness drops off significantly.
“Be warned about this company — they are good at marketing and promising everything about their product but they fall far from delivering on their promises… The pre sales people will do everything they can and promise you everything to get you on board — but after that you will not received the same level of response again.”
- The pricing feels steep for what you get, especially since TrekkSoft doesn’t bring anything new or unique to the table.
You can find more reviews of TrekkSoft’s booking system in the links below:
Read more: Best TrekkSoft alternatives comparison guide
TrekkSoft vs. Bókun
TrekkSoft and Bókun are two highly-rated tour operator software solutions with extensive industry history and all-in-one feature sets. But there are two key reasons why tour and activity providers choose Bókun over TrekkSoft:
- We have the most impressive growth drivers around, and we’re the #1 restech partner across major OTAs. Not only can you manage back-office operations, but our platform gives you virtually unlimited opportunities to expand your distribution network and see sustainable growth.
- We offer some of the lowest prices across tour operator software. Our START package includes all of our core features for $49/month, with the industry’s lowest booking fee of 1.5% for online bookings (and we never charge for offline bookings).
And we score higher than TrekkSoft in all categories on review sites.
Bókun Growth Drivers
Our platform offers 70+ global OTA connections — including exclusive OTA partnerships — as well as the largest in-built distribution network and flexible referral tracking to establish an affiliate network.
Bókun OTA connections
Our platform connects with all the most popular OTAs: Viator, GetYourGuide, Civitatis, Airbnb Experiences, Google Things to do, Expedia, Headout, Hotelbeds, TourRadar, TourDesk, Trip.com, Tiqets, and more. We also integrate with many niche-specific sites so you can find OTAs tailored to your offerings or region and reach more targeted audiences.
You can browse all of our OTA connections in the Sales Tools tab and instantly connect sites — and we don’t limit the number of OTAs you can add.
We also provide detailed reporting tools so you can measure bookings and revenue by sales channel to determine where you win the most business, and then you can use those insights to double down on winning channels and fine-tune your distribution network.
As a Tripadvisor brand, we have several premium OTA partnerships that TrekkSoft can’t offer.
- You can link Bókun and Tripadvisor to feed reviews between sites and build your digital presence. Then those who find you on Tripadvisor can easily navigate to your website or Viator to book with you.
- We have a Preferred Partnership with Viator that lets us offer 0% Bókun booking fees on Viator reservations and (12, 24, or 48) free subscription checks yearly. Viator users can also push products over to Bókun and instantly sell them on their websites. Viator is also part of the Tripadvisor family, so you can use all three systems as one unit.
- We’re Premium Connectivity Partners with GetYourGuide, so our systems work together seamlessly. Our partnership guarantees best-in-class API performance and access to all of GYG’s latest features.
- We’re a Google Things to do Connectivity Partner, so our users can instantly enrol in Google’s program (skipping the lengthy application process) and begin promoting tours on the world’s most popular search engine. Google also displays Things to do activities in other apps, like Maps, to boost your visibility and help you earn more bookings from searchers.
- We also work with Airbnb Experiences so our customers can join their program and sell tours to Airbnb’s massive global audience. Airbnb offers a dedicated Experiences hub and promotes Experiences when customers book lodging, helping them find activities in their destination.
Bókun Marketplace
The Bókun Marketplace features thousands (and thousands) of travel industry partners so you can find other businesses to partner with. Our network contains travel agents, destination management companies, rental companies, transportation services, accommodation providers like hotels and resorts, attractions, educational institutions, and other tour operators like yourself, so you can create partnerships with all types of travel businesses.
Bókun users leverage our Marketplace to:
- Work with resellers who will promote their tours and earn them new bookings.
- Resell others’ experiences or services to earn commission.
- Combine offerings and create travel packages with partners.
We provide all of the partner management tools you need to manage outreach, negotiate terms and commission rates, and store all contracts in one place. And, as with OTA connections, we don’t limit the number of partners you can have through Bókun.
Read more in our case studies below:
- Venice Tours achieved a 400% boost in revenue through the Bókun Marketplace
- Tasty Tours NYC became a multi-channel success with 381% revenue growth after joining Airbnb Experiences
- Simba Sea Trips sees consistent 20% year-on-year revenue growth with Bókun
- Tour Marbella pulls in 54% of its bookings through Bókun Marketplace connections
- Mega Zipline Iceland scales to new heights & adds new revenue streams with 100+ partner contracts
Referral Tracking
Our newest feature, Referral Tracking, lets you expand partnerships outside of the Marketplace and work with any business or professional of your choosing. You can partner up with influencers you find on social media, travel bloggers, activity groups or tourism boards, other businesses in your area — whoever you like!
You can provide affiliates with a dedicated booking page or a trackable booking link so they can promote your tours to their audiences and win you new customers. You can then see where all bookings come from and learn more about the types of affiliates that generate the most business for you.
Read more: Travel affiliate networks for tour operators
Bókun’s Complete Toolkit
Booking management tools
- Online booking widgets (compatible with all website builders) optimised to simplify the booking process and prevent abandoned carts
- One-click website builder with professional templates
- Booking management with a central calendar & real-time availability updates
Growth drivers
- Channel management & 70+ OTA connections
- The Bókun Marketplace with thousands of international travel partners
- Partner & contract management tools
- Referral Tracking to partner with affiliates
Product & resource management
- Product management with intuitive listing builders, dynamic pricing, upselling tools like add-ons, features to create combo packages, & Tripadvisor sync to feed reviews between platforms
- Resource management with real-time tracking & a variety of allocation rules to optimise utilisation
Customer management tools
- Customer self-service portals
- Check-in tools like mobile tickets & ticket scanning to streamline arrivals
Tools to automate back-office processes
- Native CRM to capture customer information, build an organised database, & fuel retargeting campaigns
- Automated communications with a gallery of email templates (to dispatch booking confirmations, mobile tickets, follow-ups, abandoned cart emails, & more)
- Business intelligence reporting to measure bookings and revenue over various categories
- Integrations with over a dozen online payment processing tools (Stripe, Apple Pay, Google Pay, PayPal, Worldpay, Braintree, Klarna, etc.)
- Mobile apps for iOS & Android
Bókun Pricing Breakdown
Here’s how our pricing compares to TrekkSoft:
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Bókun delivers the same advanced features (and more!) as TrekkSoft at half the price, helping you keep more of what you earn and continue to invest in your long-term success.
To keep exploring how Bókun compares to TrekkSoft, start a 14-day free trial (no credit card required).
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