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6 Best Escape Room Booking Software for 2025 | Bókun

Escape room operators need booking management software with the following:

Flexible booking options so they can specify how customers book with them, provide group discounts, and offer special rates for private parties or events.
Integrations with online payment processors so they can enable customers to complete reservations and securely pay online at checkout. This not only makes life easier for customers but also helps secure bookings and avoid abandoned carts.
Strong resource management tools so they can save details about their rooms, staff, props, and equipment to keep a real-time inventory, ensure they assign staff to each experience or room, and prevent overbookings.

Of course, any high-quality booking management system should provide tools to enable direct bookings, connect with OTAs, centralise bookings, automate availability management, and effortlessly manage your calendar.

We’ve compiled a list of tools that meet the above criteria and offer top-rated solutions for escape room businesses. First, we’ll feature our solution, Bókun, outlining its features and how escape room operators use it to organise and grow their businesses.

Best Escape Room Booking Software

Bókun
Bookeo
Resova
Xola
Checkfront
TripWorks

We link to related resources where you can learn more about each software solution. We also offer a 14-day free trial of Bókun for readers to explore our platform further.

1. Bókun

All-in-one booking management system for tour & experience providers

Bókun is a Tripadvisor brand and has been designed as an all-in-one solution for tour and experience providers, such as escape room businesses. Our platform combines booking, product, resource, and customer relationship management, and it incorporates various tools to manage back-office operations and keep the business running smoothly.

In addition, we have partnerships with leading OTAs, like Viator, GetYourGuide, and Google Things to do, as well as a vast reseller Marketplace, providing opportunities to promote your escape room experiences in front of new customers, fill your calendar, and drive organisational growth.

We work with experiential businesses, big and small, from dozens of countries; part of Bókun’s popularity is due to its accessibility and flexibility.

Our platform’s vast feature set supports business owners at all growth stages — small businesses just establishing themselves online and digitally-savvy scaling teams looking to explore more online distribution channels. You can configure Bókun to your processes and requirements and optimise settings as you go (we even offer scalable packages and one-on-one support for enterprises with more specialised needs).

Plus, Bókun is one of the most cost-effective operating systems for experience providers. You choose a subscription plan based on your needs (all of our core features are available in our entry-level START plan, our most popular and affordable package), and our booking fees are the lowest among competitors, between 1% and 1.5% for online bookings.

In the following sections, we’ll briefly review our core features so you can preview what’s inside Bókun. Remember, we also offer a 14-day free trial for all new customers, so you can test our platform and features before starting a subscription.

Booking Management & Centralised Booking Calendar

First, Bókun includes all the tools you need to enable direct bookings and improve website conversions.

Teams with existing sites can embed our booking engine widget with a few clicks. Our booking engine is carefully designed to simplify the booking process and encourage customers through to checkout to prevent abandoned carts.

We also integrate with countless online payment processors (Apple Pay, Google Pay, Stripe, PayPal, x, WorldPay, Braintree, and Klarna, for example) so customers can choose their preferred provider and complete checkout online.

(We also provide abandoned cart retargeting! More on that later.)

Teams without a website can use Bókun’s user-friendly website builder to bring their business online. We provide a gallery of plug-and-play templates to guide and streamline the process. We also cover the charges to secure your domain and make your site live. Most tour operators can fully design and publish their site in just a couple of hours.

Bókun provides a centralised booking calendar where you can see and manage new reservations across all connected sales channels (your site and the channels we’ll discuss below).

This calendar is the central source for managing availability: your Bókun calendar auto-updates availability across sales channels as you receive new bookings.

You can read more about these features in our guides below:

Manage & Grow Your Distribution Network via OTAs & Bókun Marketplace

As mentioned above, our partnerships set Bókun apart from other booking management software. We can leverage Tripadvisor’s massive audience, and our OTA partnerships award you extra benefits and conveniences when selling experiences on those sites.

Bókun connects with all major OTAs — Viator, GetYourGuide, Google, Headout, Trip.com, Klook, Civitatis, TourRadar, BeMyGuest — and more niche-specific OTAs.

You can explore distribution channels to find sites that cater to escape rooms and other activity-based businesses, like trampoline parks, and sell your experiences to a more targeted audience.

Some of the benefits of our OTA partnerships include:

You can bypass the application process and instantly connect with Google Things to do to streamline setup.

We offer the highest-performing API to ensure real-time, seamless connectivity between Bókun and GetYourGuide, and our partnership earns you improved visibility on their site.

Our preferred Viator partnership allows us to waive Bókun booking fees on those reservations. We also provide several free subscription checks (12, 24, or 48 per year, depending on your package). Viator users can also auto-import product listings to Bókun to easily display and sell those experiences on their website.

Bókun also includes a native Marketplace, home to 27K businesses in the travel and tourism industry — other experience providers like yourself, as well as travel agents, tour guides, hotels, resorts, lodging and B&B providers, car rental companies, and more — so you can connect with complementary businesses and establish partnerships.

You can use our network to find resellers who will promote your experiences, resell others’ services for a commission, or create packages with partners. Bókun provides all of the communications and contract management tools to help you make connections and grow strategically.

You can read more about these tools in the guide below:

Product & Resource Management Module

Bókun Experiences tab includes everything you need to:

Design attention-grabbing listings for all of your escape rooms and activities.
Create availability rules, set minimum and maximum capacities, add booking cutoffs, and specify how people book with you.
Manage rooms and equipment for your experiences.

Here’s how it works.

The product builder guides you through the steps to create listings, showing you the exact fields to complete. It also includes options to offer add-ons or combo experiences to offer more enticing experiences and day-long activities.

Then, you’ll create availability rules.

You can specify the days and times experiences are available and how many people can book so customers can fill those time slots. You can also give customers the option to buy a general pass (for example, if you’re holding a family fun day event where customers can drop in at any time).

Availability rules populate your calendar, but you can always make changes on the fly.

Next is pricing. Bókun provides various ways for you to set pricing; you can:

Offer one flat rate for experiences.
Create pricing categories where you charge different rates for children vs. adults vs. seniors (you can create these categories any way you choose).
Provide bulk discounts for families or large group bookings.
Give customers the option to book private groups or events like birthday parties for a special rate.

The last thing to discuss here is Bókun’s resource management. In this module, you’ll add all inventory, including:

Each escape room. For example, “Museum Room,” “Zombie Room,” or “Pirate Ship.”
Props, furniture, and other supplies for each room.
Staff members.

Then, you’ll:

Add details with resources, like capacities per room.
Link related resources. You’ll specify which props and staff members correspond with each room, and then link rooms to each experience. For example, your treasure chests and barrels will link to your Pirate Ship, and you’ll link the Pirate Ship room to your Pirate Ship Experience.
Set resource allocation rules; this is handy for optimising resource usage and auto-scheduling staff.

This resource management module provides a central repository for tracking supplies and staff and reinforces Bókun’s availability management, preventing bookings when you lack the resources to cover them.

CRM & Traveller Management

Bókun consolidates your tech stack with an in-built CRM system that captures and organises customer contact information. It automatically stores names and email addresses when customers contact you and keeps a log of their booking history. This allows you to review customer details and see the experiences they prefer.

We back our CRM with an automated communications tool and email templates so you can schedule important messages and free up office managers’ time.

Our system automatically sends standard emails like booking confirmations, mobile tickets, reminders, follow-ups, and abandoned carts, but you can also schedule other types of promotional emails or add your templates.

On the topic of mobile tickets, you can design these with QR or bar codes and send them to customers at the time of booking. Bókun’s mobile apps (for iOS and Android) include handy ticket scanning so staff can quickly check attendees in when they arrive — and track no-shows.

Bókun also includes convenient customer portals where customers can view, reschedule, or cancel reservations freely. Bókun sends another confirmation email after they modify bookings, and your calendar auto-updates to reflect changes. (We also send notifications about schedule changes to keep you in the loop.)

Back-office Management & Bókun Reporting Dashboard

Bókun provides a reporting dashboard with an array of reports to measure bookings, revenue, and overall success. You can analyse performance in a variety of ways; for example, you can measure bookings by:

Period — to see bookings per month and pinpoint busy vs. slower times.
Sales channel — to see the number of direct bookings and determine which OTAs and partners earn you the most business.
Product — to gauge the popularity of your different escape rooms and experiences.

You can also review revenue over various categories and access reports to learn more about who’s booking with you.

Then, you can use these insights to plan for slow seasons, invest in sales channels that historically perform well for you, fine-tune your product line, improve marketing strategies, and grow your business in other ways.

In addition to the tools we’ve discussed throughout, Bókun includes an app store with extra features to support our core functionality.

Packages & Getting Started with Bókun’s Escape Room Booking System

All new customers can try Bókun for free by starting our 14-day trial. You can test our platform’s features, build product listings, connect with Viator, and add offline bookings.

After your trial, you can upgrade to the START plan to access Bókun’s core features and join our Marketplace. The START plan costs $49/month and includes 1.5% booking fees for online reservations. (We waive Bókun booking fees on Viator reservations!)

The START plan is our most popular package and can support small, mid-size, and large businesses — and it’s more budget-friendly than most competitor packages below.

We also offer two enterprise-level packages, PLUS and PREMIUM, for fast-growing teams who need access to more advanced tools like sub-vendor management and Zapier API.

You can compare packages here, or start your 14-day free trial here.

Outside of our primary subscription plans, we offer Bókun’s Channel Manager for businesses that have an existing restech system but need a solution to connect with OTAs and centralise bookings.

Bókun’s channel manager works as an intermediary between your restech system and online sales channels, so you can earn bookings on various sites and route them back to your primary calendar. Bókun feeds availability from that calendar back to connected sales channels to prevent overbookings. Our channel manager also grants access to our complete Marketplace to help you expand your reach further.

If you’re interested in learning more about our channel manager, please contact us to schedule a free demo.

Or, you can read more in our guide: Best channel managers for tour operators

2. Bookeo

Bookeo is a popular online booking software for small businesses because it has a comprehensive toolset while being affordable and user-friendly.

In addition to escape rooms and other experience providers, Bookeo supports appointment-based businesses, such as hair salons, and course providers, such as fitness studios and culinary schools. Businesses like Bookeo’s straightforward pricing structure: You pay one flat fee, and Bookeo does not charge booking fees.

However, Bookeo is not the best option for larger teams because subscriptions limit users and bookings, so you can only grow so far. The platform also lacks tools to drive growth. For example, it includes a channel manager but does not offer OTA partnerships, a Marketplace, or tools to connect with other businesses and create partnerships.

Features

Online booking widget — note Bookeo does not offer a website builder
Customisable booking management calendar
Channel management & OTA connections
Product management
Availability management
Staff management
Native POS
Integrations with online payment processors (e.g., Stripe)
Automated customer communications
Customer portals
Waitlisting tools
Upselling tools
Options to sell merchandise, gift cards & vouchers
Reporting

Pricing

Bookeo offers three packages for escape room businesses. You pay a flat monthly subscription fee, and Bookeo does not charge booking fees.

The Standard plan ($39.95/month) supports 20 product listings, 20 staff logins, and 1,000 bookings per month.
The Large plan ($79.95/month supports 40 product listings, 40 staff logins, and 2,000 bookings per month.
The X-large plan ($199.95/month) supports 60 products, 60 staff logins, and 3,000 bookings per month.

3. Resova

Resova is a robust booking management system for the activity and entertainment industry. It works with escape rooms, tour operators, and museums. Resova offers packages and custom plans to support teams of all sizes, but it is most popular with smaller teams seeking fast growth.

Resova’s comprehensive feature set streamlines and supports all areas of operations, helping you work more efficiently, provide a better customer experience, and maximise sales and revenue. The platform includes booking, product, resource, and customer relationship management, various tools to facilitate growth, and a helpful reporting dashboard.

Resova differentiates itself with a proprietary online payment solution, SpeedPay, which saves you from dealing with other providers. It works with Stripe, Apple Pay, and Google Pay, and Resova offers low processing fees.

However, this pro can be considered a con for teams that want to offer customers multiple payment options. It’s not uncommon for businesses (especially global organisations) to provide various payment options or have preferred payment processors, so this requirement can deter business owners from choosing Resova.

It’s also worth noting that Resova is not the most cost-effective option. You have to opt for the most expensive plan ($119/month) to access all features, but Resova still caps this plan at ten users and 600 reservations. So, once small businesses start to grow and hit the mid-size mark, they have to switch to a custom plan, which is even more expensive.

Features

Website builder
Booking engine widgets
Booking management & centralised booking calendar
Availability management
Team scheduling
Product management & options to sell add-ons
CRM
Automated emails & SMS messaging for customers & staff
Digital waivers
Marketing tools like abandoned cart retargeting, social media sharing, & MailChimp integration
Options to sell gift cards & vouchers
Options to offer promotions & discount codes
Resova’s online payment gateway, SpeedPay
Stripe integration
Invoicing tools
Refund management
Reporting dashboard

Pricing

Resova offers three plans — Lite, Pro, and Premium — and suggests the Premium plan as the most popular. They also provide custom enterprise packages to support unlimited users and bookings.

The Lite plan ($44/month) supports 2 team members and 100 bookings per month. It includes features like booking, availability, and resource management, online payments, POS, CRM, custom email templates, and basic reporting.
The Pro plan ($79/month) supports 5 team members and 300 bookings per month. It includes everything in Lite plus abandoned cart retargeting and tools for selling gift cards and vouchers.
The Premium plan ($119/month) supports 10 team members and 600 bookings per month. This grants full feature access and includes Resova’s digital waiver solution.

4. Xola

Xola is a well-liked booking management solution for teams interested in driving direct bookings — as they have a website-building service (if you don’t already have a site) and a homegrown booking engine optimised to improve conversions.

Xola works with businesses at all growth stages. Teams often like Xola because the platform has a more modern look and feel, intuitive features, and an elegant UI. The platform also boasts a comprehensive feature set with everything from a central booking calendar to a partner network, inventory management, a digital waiver solution, and native reporting.

The potential limitation is that Xola requires you to use Stripe’s payment processor and charges customers a transaction fee with every booking.

Stripe is not available in all countries, and as we mentioned with Resova above, this limitation can deter teams that want to use other providers or offer customers multiple options.

Features

Website building service — Xola’s customer experience team will design and manage a WordPress site on your behalf
Online booking widgets (for existing sites)
Channel management & connections with OTAs
Distribution network
Inventory management
Availability management
Staff management
Phone booking system to manage offline reservations
Native point of sale (POS)
CRM
Marketing tools to promote your tours & retarget customers
Digital waiver solution
Customisable tickets (and ticket scanning tools for convenient check-in)
Reporting
Mobile apps

Pricing

Xola charges travellers a 1.9% + 30¢ partner fee to complete bookings and checkout online. It does not charge subscription fees and is “free” to tour operators; however, extra fees at checkout can cause customers to drop off at checkout and negatively impact booking conversions.

You’ll need to consider the pricing of your escape room experiences to determine if Xola is a good option for you.

5. Checkfront

Checkfront is a top-rated (4.5 stars!) online booking system typically recommended for growing businesses. Its platform includes 100+ tools for managing operations, as well as a marketing suite and partner network to facilitate growth.

Checkfront primarily serves the travel and tourism industry, working with tour providers and activity-based businesses worldwide. They recently merged with Rezdy to offer additional benefits to their customers.

Checkfront is well-regarded for its ease of use, helpful customer support team, and straightforward pricing — escape room owners can easily take advantage of Checkfront’s booking solution to organise and grow their business.

However, users say the platform lacks customisation options, and the reporting tool is somewhat limited. Checkfront’s robust toolset can be a pro or a con; while you have a lot to work with, many teams find themselves working around tools they don’t need or use.

Features

Some of Checkfront’s notable features include:

Website builder
Online booking engine widgets
Centralised booking calendar
Availability management
Channel management & OTA connections
Partner network
Custom form builders and waivers to send to customers before their tours
Marketing tools, including customer booking map, customer outreach, & ROI tracking
Integrations with online payment processors (Checkfront also connects with your POS and lets you send custom invoices)
50+ integrations & Checkfront API
Reporting

Pricing

Checkfront charges a 3% fee per reservation. It does not offer packages or charge subscription fees. All Checkfront customers have access to the entire platform and features.

6. TripWorks

The last option on our list, TripWorks, is primarily reserved for more digitally-savvy business owners and enterprises due to its advanced feature set and expensive pricing.

The platform provides essentials like:

Widgets to enable website bookings and improve customers’ booking experiences.
OTA connections and a partner network to explore online sales channels.
Tools to manage online bookings, availability, resources, and customers.

However, it’s more appealing for larger teams because it also includes:

A digital marketing suite to build and manage online advertising campaigns.
Integrations with Google Analytics 4, CallRail, Google Ads, TikTok, Looker Studio, and more.
Powerful business intelligence reports to measure bookings, sales channel performance, and revenue.

Users say TripWorks is easy to use and has a clean, simple interface; though, they warn of a slight learning curve when setting up and getting acclimated to the software.

The most significant con is TripWorks’ high booking fees (6% per reservation) and transaction fees, which users note can deter customers from completing checkout and negatively impact booking conversions.

Features

Online booking widget
Connections with OTAs & channel management
Reseller network
Reservation management
Product & availability management
Dynamic pricing
Digital waivers
Marketing tools to build campaigns & manage online advertising
Integrations with marketing software & business applications
Native POS
Integrations with Apple Pay & Google Pay
Options to sell gift cards & gift vouchers
Reporting
Mobile ticket scanning app

Pricing

TripWorks charges a 6% fee per reservation — one of the highest booking fees in the industry. In addition, TripWorks charges travellers a transaction fee (2.9% + 30¢) to checkout online. Like Checkfront above, TripWorks does not charge subscription fees (for its standard plan).

TripWorks also offers enterprise plans at custom pricing.

When searching for escape room booking software, you may also come across names like SuperSaaS, Picktime, and Reservio.

While these brands all market their software solutions for activity providers and escape room owners, they are more general online scheduling solutions developed for all appointment-based businesses. They aren’t designed for the travel industry and lack features for tour and experience providers. For those reasons, we do not recommend them.

Getting started with Bókun

Bókun is an advanced but affordable booking management software designed for tour and activity providers like escape room operators. Our platform simplifies online bookings, automates tasks, and provides a plethora of tools to help escape room businesses expand their reach.

With its intuitive interface and low booking fees, Bókun empowers escape room operators to efficiently manage bookings, increase online visibility, and grow their revenue. See how Bókun can support your business by starting a 14-day free trial.

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